Refund policy

At Stomp Trading Cards, we are committed to ensuring that our customers are satisfied with our services. Our refund policy complies with the current Australian Consumer Law (ACL), ensuring that you receive the quality and value you deserve.  If you have any concerns, please contact us here:

  1. Consumer Guarantees

Under the Australian Consumer Law, our products come with consumer guarantees that cannot be excluded. If a product fails to meet these guarantees, you are entitled to a remedy depending on the severity of the issue, which could include repair, replacement, or refund.

  1. Eligibility for Refunds

You are entitled to a refund if the product:

  • Has a major fault or defect.
  • Is significantly different from its description or what was advertised.
  • Does not perform the way it is intended or expected to, and the problem cannot be easily fixed.
  • Was purchased for a specific purpose, and it fails to fulfill that purpose.
  • Is unsafe to use.

A "major fault" is when:

  • The product cannot be used for its usual purpose.
  • The product is unsafe.
  • It differs significantly from what was advertised or promised.

If the issue is considered minor and can be repaired within a reasonable time, we reserve the right to repair the item rather than offer a refund or replacement.

  1. Non-Refundable Situations

Please note that refunds will not be provided if:

  • You simply change your mind.
  • The damage is caused by misuse, mishandling, or improper care after purchase.
  • The item has been tampered with or altered from its original condition.
  1. Return Process

If you believe your item is eligible for a refund or replacement, please contact us within 30 days of purchase. You can reach out to our customer service team at [contact email/phone number], and we will guide you through the return process.

We may require proof of purchase (such as a receipt or order number) and may ask for photographic evidence of the defect or issue with the item. Once the issue is assessed, we will offer an appropriate remedy.

5. Shipping Error

Due to the large volume of cards and packages sent out we acknowledge that occasionally errors will be made in the process.  We will endeavour to rectify these and compensate when deemed to be at fault but for missing/lost cards, please note that we compensate on current market value of the missing cards, not the cost of the break they were purchased from.  So if a $10 card is missing from a $100 break, we will compensate on the value of the card in the same way as if a $100 card was missing from a $10 break.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.  Stomp Trading Cards will not be held liable for any orders sent to an incorrect address if the customer has not provided the correct details.

  1. Shipping Costs

If the product is deemed to have a major fault or defect, Stomp Trading Cards will cover any reasonable shipping costs associated with returning the item. If the product is being returned for a different reason, shipping costs may be the responsibility of the customer.

  1. Refund Method

Refunds will be processed using the same payment method used for the original purchase unless otherwise agreed. Please allow up to 5-10 business days for the refund to be processed and reflected in your account.

  1. Contact Information

For questions or further clarification on our refund policy, please contact us:

  • stomptradingcards@gmail.com

This policy is in place to ensure transparency and to comply with the rights you hold under Australian Consumer Law. At Stomp Trading Cards, we value our customers and strive to provide you with the best possible service.